For Suppliers

What is the return policy?
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Returns are accepted on most items if there is a problem with an order, such as a wrong color or damage. Some items are final sale and returns are not accepted under any circumstance. Sellers can pick return policies that work best for them. If an item is returned that our suppliers will not accept, the item will be sent back to the seller. To start a return, go to your product dashboard, go to 'sales', and click 'Submit a Return'.

How much does it cost?
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It is free to use Lovd as a supplier. We charge a 2.9% payment processing fee when we process your earnings.

Who sets the price?
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Suppliers set their own prices.

What commission does Lovd take?
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Unlimited.

How much inventory can I list?
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Unlimited.

What if I don’t have Shopify?
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We only work with suppliers on Shopify. If you have over $1m in current inventory, email dropship@lovd.com and we can discuss options.

How does shipping work?
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Order information comes through Shopify like any other order. Suppliers pay for shipping and process shipments.

For Resellers

What is the return policy?
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Returns are accepted on most items if there is a problem with an order, such as a wrong color or damage. Some items are final sale and returns are not accepted under any circumstance. Sellers can pick return policies that work best for them. If an item is returned that our suppliers will not accept, the item will be sent back to the seller. To start a return, go to your product dashboard, go to 'sales', and click 'Submit a Return'.

How much does it cost?
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Plans range from $30 a month to $99 a month depending on how many products are listed.

Who sets the price?
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Resellers set the sale price.

What commission does Lovd take?
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Lovd does not take a commission.

How can I buy wholesale instead of dropshipping?
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Yes. Please contact wholesale@lovd.com to inquire.

Where can I sell the items?
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As of now, you can only sell the items on eBay. We are building integrations with Amazon and Shopify now.

How do I cancel?
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Please contact support@lovd.com.

How can I upgrade?
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Go to your account page → billing → upgrade or just add more products to your eBay.

How is the cost calculated?
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The cost reflected shows the full cost to you including shipping. Hint: Add a shipping fee to your eBay listing to make additional margin.

How is the margin calculated?
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The margin reflected is estimated based off the current selling price on Amazon and with shipping included. The actual margin will depend on marketplace fees, if you charge for shipping, and the final sale price.

How can I find the condition of the product?
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Most of the products on Lovd are new. Some of the products are factory refurbished. To find the condition of the product, click into the image to see the full description. You can find the condition of the product there.